Lisa B. Arian, M.D.
Internal Medicine and Endocrinology
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Office Policies

We continually strive to provide our patients the best possible care, and good communication is an essential component. We've outlined some of our office policies so you know exactly what to expect from us. Please do not hesitate to contact us with any questions.
 
Prescription Refills


Please contact your pharmacy for any refill requests.  They will send us all the information we need to approve your refill.  Please allow 4 -5 business days for routine refills.  Routine refills will not be approved after hours.  We try to write all of your prescriptions at your yearly visits.  State law does require us to see patients yearly to refill medications. 

 
Lab Results


We generally review all findings at your next regularly scheduled appointment. If you do not have a return appointment, we will either send you a note or call you to inform you of normal results. If there are abnormalities, we will call and ask you to schedule an appointment. We believe that we can give the best care by meeting with you in person rather than discussing over the phone. We will gladly give you a copy of your labs at your appointment. We ask that you respect this policy and do not ask us to send labs to you prior to your appointment. Due to HIPPA guidelines, we are only able to fax results to a physician’s office. It generally takes 7-10 days after you have your labs drawn for us to gather all results and contact you. If you haven’t heard from us two weeks after your blood draw, please call us.

 
Referrals

We work on referral requests and prior authorizations after our regularly scheduled patients in the later afternoon. For SCMG patients, we are part of the PCP practice management model and we meet weekly with a group of physicians to review all referrals. Therefore, there might be a slight delay in approval depending on the day of the
meeting. We believe that being part of this group provides the best medical care for you and ask for your patience
.

 

Messages

Messages left for the doctor or staff during regular business hours, unless emergent, will be returned by the end of the business day.  
 

After-Hours Care

If, at any time, you feel you are having a life threatening emergency, call 911 or go to the nearest emergency room.

We have a physician on-call 24 hours a day, seven days a week, for medical emergencies.  You may reach the on-call physician by calling our main business line at (858) 277-0696.  The after-hours answering service does not take messages for the staff, but will direct you to call back during normal business hours.
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